Privacy policy

At Phoenex, we value and prioritize the privacy and security of our customer's personal information. This Privacy Policy outlines how we collect, use, store, and protect the data we gather from individuals who interact with our website, services, and products. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect:

1.1 Personal Information:

We may collect personal information when you interact with our website, make a purchase, or communicate with us. This information may include, but is not limited to:

- Name

- Contact details (email address, phone number, shipping address)

- Payment information (credit card details, billing address)

- Size and fit preferences

- Communication preferences

1.2 Automatically Collected Information:

We may also collect certain information automatically when you visit our website, including:

- IP address

- Browser type and version

- Device information

- Clickstream data

- Cookies and similar technologies

2. Use of Collected Information:

2.1 Provision of Services:

We may use the collected information to provide you with the requested products and services, process transactions, fulfil orders, and deliver customer support.

2.2 Communication:

We may use your contact information to communicate with you about your orders, provide updates, respond to inquiries, and deliver promotional materials if you have given us your consent to do so.

2.3 Personalization:

We may analyze the collected information to personalize your experience, including tailoring product recommendations, offers, and advertisements based on your preferences.

2.4 Analytics and Improvement:

We may use the information to analyze trends, monitor website performance, gather statistical data, and improve our website, products, and services.

3. Data Sharing:

3.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, and marketing partners. These service providers are obligated to maintain the confidentiality and security of your information.

3.2 Legal Compliance:

We may disclose personal information if required by law, regulation, or legal process, or if we believe that such action is necessary to protect our rights, property, or safety, or that of others.

4. Data Security:

We take reasonable measures to protect the security of your personal information, including the use of encryption, firewalls, and secure socket layer technology. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices:

You have the right to access, update, correct, and delete your personal information. You can manage your communication preferences by adjusting your account settings or by contacting us directly. You may also choose to disable cookies through your browser settings, but this may impact your ability to use certain features of our website.

6. Children's Privacy:

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information promptly.

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on our website, and the updated effective date will be indicated.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.